Privacy Policy
Last Updated: May 29, 2025
Stellacore Arc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellacorearc.com and use our online educational webinar platform.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our platform.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account on our platform
- Enroll in webinars or educational programs
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or contact forms
- Participate in interactive features such as live chats, Q&A sessions, or polls
- Complete surveys or provide feedback
This information may include:
- Full name
- Email address
- Phone number
- Billing and payment information
- Educational background and professional details
- Profile photograph or avatar
- Communication preferences
1.2 Automatically Collected Information
When you access our platform, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Device identifiers
- Referring and exit pages
- Date and time stamps of visits
- Pages viewed and links clicked
- Time spent on pages
- Webinar attendance records and participation data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionalities of our platform.
1.4 Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms if you connect your account
- Payment processors and financial institutions
- Analytics providers
- Marketing partners
- Public databases
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing, operating, and maintaining our webinar platform and educational services
- Processing registrations, enrollments, and payments
- Delivering live and recorded webinar content
- Facilitating interactive communication between participants and instructors
- Personalizing your learning experience and recommending relevant content
- Sending administrative information, updates, and notifications
- Responding to your inquiries and providing customer support
- Sending promotional materials, newsletters, and marketing communications (with your consent)
- Analyzing platform usage and improving our services
- Detecting, preventing, and addressing technical issues or security threats
- Complying with legal obligations and enforcing our terms of service
- Conducting research and development to enhance educational offerings
- Generating anonymized statistical data and analytics
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide educational services
- Consent: You have given explicit consent for specific processing activities
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services and preventing fraud
- Legal Compliance: Processing is required to comply with applicable laws and regulations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, including:
- Webinar hosting and streaming platforms
- Payment processors and financial institutions
- Cloud storage and hosting providers
- Email marketing and communication services
- Analytics and data analysis providers
- Customer support platforms
4.2 Educational Partners and Instructors
We may share relevant information with webinar instructors, educational partners, and content creators to facilitate the delivery of educational services and enhance your learning experience.
4.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, reorganization, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- Complying with legal processes, court orders, or governmental requests
- Enforcing our terms of service and other agreements
- Protecting our rights, property, or safety, or that of our users or the public
- Detecting, preventing, or addressing fraud, security, or technical issues
4.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
4.6 Aggregated or Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:
- The nature of the information collected
- The purposes for which it is processed
- Legal, regulatory, or contractual requirements
- Our legitimate business interests
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable regulations.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Firewalls and intrusion detection systems
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.
7.2 Correction
You may request that we correct inaccurate or incomplete personal information.
7.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions and retention requirements.
7.4 Restriction and Objection
You may request that we restrict processing of your information or object to certain processing activities.
7.5 Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
7.6 Marketing Communications
You may opt out of receiving marketing communications by:
- Clicking the unsubscribe link in our emails
- Adjusting your account communication preferences
- Contacting us directly at help@stellacorearc.com
Please note that even if you opt out of marketing communications, we may still send you administrative and transactional messages related to your account and services.
7.7 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. International Data Transfers
As a global educational platform, your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions recognizing equivalent protection
- Certification schemes and codes of conduct
- Other legally approved mechanisms
9. Children's Privacy
Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.
For educational programs designed for minors, we implement additional safeguards and obtain appropriate parental or guardian consent as required by applicable laws.
10. Third-Party Links and Services
Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
This Privacy Policy applies only to information collected by Stellacore Arc through our platform and services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications for significant changes
- Displaying prominent notices on our platform
Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Stellacore Arc
Address:
Yevhena Rykhlika St, 15.1
Zhytomyr, Zhytomyr Oblast
Ukraine, 10002
Email: help@stellacorearc.com
Phone: +380715304373
WhatsApp: https://wa.me/380715304373
We are committed to resolving any privacy concerns in a timely and transparent manner and will respond to your inquiries as quickly as possible.
13. Additional Information
13.1 Webinar-Specific Data
During live webinars, we may collect additional information including chat messages, questions submitted, poll responses, and interaction metrics. This data is used to facilitate engagement, improve content delivery, and enhance the overall learning experience.
13.2 Recording and Storage
Webinars may be recorded for quality assurance, educational purposes, and to provide on-demand access to participants. By participating in a webinar, you consent to being recorded. Recordings may include your voice, image, and any content you share during the session.
13.3 User-Generated Content
Any content you post, upload, or share on our platform, including comments, questions, and discussion forum posts, may be visible to other users and instructors. Please exercise caution and avoid sharing sensitive personal information in public areas.
13.4 Account Information
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized access or use of your account.
By using Stellacore Arc's platform and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.